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CANCELLATION POLICY

BOOKING

 

Delivering the best care to you is our priority, and that's why we have a cancellation policy in place that we kindly ask for your cooperation with. To secure your booking appointment, a deposit of $25 is required, which will be deducted from your session charges.

 

CANCELLATION

 

If you need to cancel or reschedule your appointment you must call at least 24 hours before your appointment, and your deposit will either be refunded or pushed for a future appointment.

 

LATE ARRIVAL

 

We've set aside dedicated time for your appointment, so please arrive 5 to 10 minutes early. If you're more than 15 minutes late, we might need to reschedule, and the full fee will still apply. Your punctuality is greatly appreciated for the next apportionment.

 

NO-SHOW POLICY

 

You will be considered a no-show if you miss your scheduled appointment without providing any prior notice or arriving excessively late beyond the grace period. Your deposit will be forfeited.

 

EMERGENCY SITUATION

 

In the event of an emergency where a client cannot attend their scheduled appointment within 24 hours, there are two options available. The client may receive a refund or apply the deposit towards a future appointment date. Please note that the final decision on this matter will be made by Heavy Petal Aesthetics.

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  • Do you accept walk-ins?
    No, we are an appointment-only salon. However, we understand that emergencies happen and schedules can get hectic. Feel free to contact us anytime during business hours and we will do our best to accommodate you. We value our clients and want to work with you to ensure you receive the best services possible.
  • What are eyelash extensions, and how long do they last?
    Eyelash extensions are individual lashes applied to your natural lashes. They typically last 4-6 weeks, depending on your lash growth cycle.
  • Are eyelash extensions safe for my natural lashes?
    When applied correctly by a trained technician, eyelash extensions are safe and won't damage your natural lashes.
  • How are eyelash extensions applied?
    Eyelash extensions are applied by a trained technician who carefully attaches individual extensions to each natural lash using a safe and gentle adhesive.
  • Can I wear makeup with eyelash extensions?
    Yes, you can wear makeup with eyelash extensions, but it's important to use oil-free products and avoid rubbing or pulling on the lashes.
  • How do I take care of my eyelash extensions?
    To maintain your eyelash extensions, avoid rubbing or pulling on them, keep them clean, and avoid oil-based products.
  • Do I need to do anything before my facial appointment?
    It's helpful to arrive with a clean face, free from makeup or skincare products, and be prepared to discuss your skincare concerns with your esthetician.
  • What is a facial, and why should I get one?
    A facial is a skincare treatment that cleanses, exfoliates, and nourishes your skin. It can help improve your skin's health, texture, and appearance.
  • How often should I get a facial?
    The frequency depends on your skin type and concerns, but generally, once a month is recommended for maintenance.
  • Are facials suitable for all skin types?
    Yes, facials can be tailored to suit various skin types, including sensitive, oily, dry, and combination skin.
  • What areas can I get waxed at your salon?
    We offer waxing services for various areas, including eyebrows, lip, chin, underarms, legs, bikini, and more.
  • How long should my hair be for waxing?
    Hair should be at least 1/4 inch long (about the length of a grain of rice) for effective waxing.
  • What should I wear to my wax appointment?
    We ask that you wear something loose and comfortable to your Brazilian wax appointment. This allows for easy access and maximum comfort during the process. However, for other general waxing services, it is up to your personal preference on what to wear. We recommend wearing something comfortable that allows for easy access to the area being waxed.
  • Is waxing painful?
    Waxing may cause mild discomfort, but our experienced estheticians use high-quality products and techniques to minimize discomfort.
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